All bookings made through pamukkalehotairballoon.com are subject to the Legislation of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no: 4077) which has recently received major amendments to harmonize with European Union Consumer Rights Legislation.

1. MAKING YOUR BOOKING

The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be over 18 when the booking is made.

2. PAYMENT

No payment is required at the time of the booking. After the booking, we will get in contact with the party leader and arrange a meeting time to inform about the flight and to collect the payment. All prices include VAT.

3. BOOKING CONFIRMATION

Subject to the availability of your chosen arrangements and receipt of all applicable payments, we will confirm your booking by issuing a confirmation email and invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. After your booking we will get into contact with you to learn the passenger details and provide the flight tickets as soon as possible.

4. WEBSITE PRICES

Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.

5. SPECIAL REQUESTS

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.

If you or any member of your party has any medical condition or disability which may affect your arrangements or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.

6. ALTERATIONS AND CANCELLATIONS MADE BY YOU

If you wish to amend your booking once it has been confirmed please contact us as soon as possible. Please note it may not always be possible to make amendments. An amended flight ticket (where applicable) will be issued to you.
The original ticket will then become invalid and should be destroyed.
No refunds will be payable if the original voucher and not the reissued one is redeemed at the flight concerned.
To cancel a booking, please contact our office via telephone or email. To cancel your flight ticket, we will need to recieve the flight ticket undamaged.
We will then issue you with a cancellation invoice by email. The cancellation will only take affect from the date that we issue our cancellation invoice.
Amendment charges are not refundable in the event of cancellation.
Cancellations made by you:

– If there are 24+ hours to the flight time, we are fully refunding your payment.

– If there are less than 24 hours to the flight time, we are not refunding your payment.

7. ALTERATIONS AND CANCELLATIONS MADE BY US

In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for the flight and no more.
We do our best to organize our flights as they are described in our web-site, however pamukkalehotairballoon.com does not accept responsibility for every detail of the flights and reserves the right to cancel or alter all or any part of any flights without prior notice.
The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.

8. COMPLAINTS

In the unlikely event that you should have any problem or dispute with a flight, please get in touch with us through e-mail: info@pamukkalehotairballoon.com  or phone the operation manager on: +90 544 818 45 45.
Our customers happiness is one of our priorities and we will do our best within our capacity to resolve the issue.

Any claim or dispute that can not be resolved amicably shall be determined in accordance with the laws of the governing country in which the flight took place. By booking a flight you agree to submit to this jurisdiction.