Find answers about your balloon flight with Pamukkale Hot Air Balloon. To make your flight more enjoyable, these hot air balloon FAQ’s (Frequently Asked Questions) explain what you can expect before, during, and after your balloon ride with Pamukkale Hot Air Balloon.
If you can’t find the answer you’re looking for here, please contact us and we’ll be glad to help.
If you are seeking a flight for today or tomorrow, you can check the dedicated page of Cappadocia University to see if the meteorological conditions are suitable for flying in Pamukkale for the first and second sorties.
Please note that the page is regularly updated, and last-minute allowances or cancellations are possible, so check it frequently.
The “Relevant date and margin of hours” section shows the specific date and time period for which the displayed flight status is valid.
There are 3 different type of flights available in our company. Ask for 2025 Special Rates.
You can select your balloon tour to book online or WhatsApp us from +90-552-862-24-48 to make your reservation. We highly recommend you to make your reservation before arriving to Pamukkale. The balloon flights are limited in Pamukkale by Turkish Civil Aviation and its better to book in advance.
We do not charge any pre-payments. If you decide to cancel your flight, you can do so without any cancelation fee until the day before the flight.
If the flight cancelled because of bad weather conditions, you will be fully refunded.
Yes, we will pick you from your hotel if you are staying in Pamukkale or Karahayit. If you are staying in Denizli or arriving to Çardak Airport, please get in contact with us and we can arrange your transfer.
We are scheduling our flights just before the sunrise. You will fly within the first balloon sortie of the day that is the one you see the very first rays of the sun while floating up on the air.
Passengers with any age can fly in a hot air balloon in Pamukkale. Children under 16 years old needs to be accompanied by their parents.
Hot air ballooning is an extremely safe activity. All the rides are fully insured and the operations are happening under international standards.
If your balloon ride is cancelled due to poor weather conditions, we provide a full refund—no fees, no deductions.
Balloon rides are not recommended for:
There are two morning flights allowed by Turkish Civil Aviation in Pamukkale. The first flight just takes off before sunrise and the second flight takes of after sunrise. We are flying our passengers in the first sortie of the day which is happening before the sunrise.
You can join our private balloon rides. Our balloons and baskets are coming in several sizes. We will use the sizes or combination of sizes that suits the number of people you are.
It’s best to wear something warm as it may be cold in the first hours of the day. It’s recommended to bring sturdy shoes, beanies, warm clothes.
There are 30 different launc and landing sites around Pamukkale. Depending on the wind speed and direction, take off and landing spots are changing everyday. Today’s take-off site might be tomorrows landing site or we might not go back to that site for another week.
Yes. Our flights are fully insured, and our Our insurance certificate is available on our Safety & Trust page for full transparency.
Flight duration is about an hour on our Standard, Comfort and Private Flights. The whole experience from pick-up to drop-back takes between 2,5 to 3 hours.
Maximum altitude allowed by Turkish Civil Aviation is 3000 feets (915 meters) in Pamukkale. Hot air balloons flies from ground level to several thousand feet depending on the direction and speed of the wind.
Most passengers find it peaceful rather than scary. The balloon moves smoothly with the wind, so there’s no sensation of turbulence or sudden drops.
The flight is mostly quiet and serene. The only noticeable sound is the burner when the pilot adds heat to the balloon.
Yes, the pilot is happy to answer questions and point out interesting landmarks, as long as it’s safe to do so.
Hot air balloon baskets do not sway as they move with the wind. You don’t need to worry about motion sickness.
Balloons are floating with the wind. Depending on the wind speed, it may be 3 miles or 30 miles.
Temperatures can be cooler at higher altitude, especially during sunrise. A light jacket is recommended, but the burner’s heat often keeps passengers comfortable.
The flight duration is between 45–65 minutes, depending on weather conditions and landing locations.
Yes, you will have mobile signal during the flight.
It’s very quiet when the burner is off. Sudden burst of flames from the burner makes your experience more interesting.
Yes! Photography is encouraged. The views are spectacular, and you can safely use your phone or camera. Just keep a firm grip—there’s no retrieving anything that falls.
No, hot air balloon baskets do not have seats. All passengers stand for the duration of the flight.
Yes, depending on wind patterns, the pilot may descend at low altitudes to glide close over Pamukkale landscapes for a more detailed view.
No. Pilots maintain safe distances from other balloons at all times, following strict aviation rules.
Landing spot depends on the wind speed and direction. Every flight is different and landing location differs day to day.
Ground crew will help stabilize the balloon, and you’ll be guided out of the basket safely. Then the balloon will be deflated and packed by the team.
Ground staff are the employees who prepare the balloon and chase the balloon with radio contact throughout your flight. They meet you when you land and prepare your champagne celebration, hand over balloon ride certificates and drop you back to your hotel.
You’ll get a personalized flight certificate after the flight.
Yes! The crew is happy to let you take photos with the balloon and the team before it’s fully packed away.
After the balloon lands, you can enjoy champagne or non-alcoholic beverages to celebrate your adventure.
Ground staff will drop you back to your accomodation with minibusses after the flight.
From pickup to drop-off, the full experience lasts 2.5 hours.
Absolutely. We welcome your feedback! You can share your experience on Tripadvisor and Google Reviews.
You can book directly on our website or speak to our team after the tour. Returning guests often receive priority or special offers.
If you liked your ride and pilot, a gratuity is always appreciated.
Just relax and enjoy the rest of your day! Many of our customers choose to continue exploring the region, as the tour ends early in the morning.
Pilot plus 20 passengers
Pilot plus 12 passengers
Pilot plus 3 passengers
